• Mission Statement
  • Quality Policy
  • Quality Objective
  • HSE Policy

  • To serve our customer by providing prompt and high quality service
  • To build a relationship with our customer that extend beyond product usage to include full and honest dialog and responsiveness to feedback
  • To respect, value and serve our customer and also co-workers and co-operate with integrity so as to be deserving of their trust
  • To work together to contribute to the long term value and sustainability of our company
  • To be a profitable and successful company while in a socially and environmentally responsible manner.

It is the policy of Neural Oilfield Service Sdn Bhd to deliver services of the highest quality to meet and ensure Clients’ satisfaction. To achieve the required quality standard and to ensure strict adherence to the governing requirements for safe and effective operation, we have adopted the following guidelines while promoting continuous improvement:
  • Plan, monitor and review the quality of our services and equipment at all stages of processes with the goal of achieving zero defect performance standard
  • Understand and clearly define our customer requirements, and deliver services of the highest standard.
  • Ensure that all internal staff are provided with the highest level of necessary skills and training
Quality is the base of our competitive advantage and the Company is committed to continuously improve the effectiveness of its implementation. It is the responsibility of every individual in the company to apply quality to all work processes.

Neural Oilfield Service Sdn Bhd (NOSSB) has established measurable Quality Objectives in tandem with the Quality Policy. Our primary objective is to be a provider of choice and meeting customer satisfaction through:
  • Quality of services with systematic and structured maintenance program to minimize NPT with zero equipment downtime and timely delivery to meet Clients’ satisfaction
  • Maintaining Zero LTI and Zero MTI towards meeting our customers’ Health, Safety & Environment requirements
  • Continuous improvement of personnel competency and skill by identifying the current and future requirement and bridging the gap by providing appropriate training and multi-skilling
  • Continuous improvement in terms of service quality through customers’ feedback

Neural Oilfield Service Sdn Bhd (NOSSB) regards the promotion of Health and Safety at work and the protection of environment as prime objective for management and employees at all levels.

NOSSB is committed to do all that is possible to ensure strict adherence to PERSONAL and PROCESS SAFETY in the conduct of its works.

The Company recognizes its responsibility as an employer to do all that is reasonably practicable to:
  • Prevent accidents
  • Provide and maintain a safe and healthy place of work and working environment
  • Provide supervision, information, instruction, training and equipment to promote awareness so as to enable employees to contribute positively to their own safety and health at work
  • Monitor the effectiveness of the policy and review as necessary to comply with regulation by relevant authority
  • Foster a culture where accidents, incidents and near miss are reported and investigated and the lessons learned are shared throughout the organization
  • Protect the environment